Refund policy

Every Ribbonnest gift is personalized and made just for you, so we cannot accept returns or exchanges for a change of mind.

Damaged, defective, wrong or lost orders

If your order arrives damaged, defective or different from the preview you approved, or if it does not arrive, contact us at support@ribbonnest.com within 30 days of the delivery date (or of the expected delivery date). Include your order number and, if you can, a photo. We will reprint your item or refund you in full, at no cost to you. In most cases you do not need to send the item back.

Changes and cancellations

You can edit or cancel your personalization within 12 hours of placing your order. After that, your order goes into production and can no longer be changed or cancelled.

Spelling and personalization

We print exactly what you type and see in the live preview, so please check names, dates and spelling before you order. If a mistake was ours, we fix it for free.

How refunds are paid

Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to show it.